Sometimes when we receive a bill in the mail, we see charges that we do not understand. Often times, if the charge is alarming enough in frequency or total amount, we will call the company with the discrepancy. What happens when the company refuses to return the charges? Sometimes we think that we have no power and that we are stuck with frivolous charges.
However, in the case of Verizon charging their customers $1.99 on their bill for data usage, the FCC has required Verizon to return approximately $52.8 million to its users.
If you are/were a Verizon carrier from 2007 to present you may need to check out this information from the FCC website:
“On October 28, 2010, the FCC’s Enforcement Bureau and Verizon Wireless entered into an agreement to settle the FCC’s investigation into allegations of unauthorized data charges on Verizon Wireless customers’ bills. The charges at issue were for consumers who did not have a data package or data plan, and were therefore charged at a rate of $1.99 per megabyte (MB) of data used.”
For more information, please click on the following link for the FCC to find out how you can determine your eligibility for receiving a portion of the $52.8 million dollars that Verizon have to pay back. I guess $1.99 per customer really can add up.
We should all feel empowered to make a complaint for horrible customer service, and being overcharged. If there is no legitimate reason for you to be charged a fee, quite simply you should not have to pay it. You can also complain as a consumer to the FTC, FCC, or relevant government agency that requires all businesses to maintain fair practices.
Sometimes we do not feel like our voices are heard, but in my experience it’s what you say, how you say it, AND, who you say it to that will determine if you receive your desired results.